MBB Change Client Case: More time for the client thanks to SmartIntake AI
MBB Change is a mental healthcare institution for people with persistent physical complaints. Complaints that cannot be medically explained by specialists, but which people continue to suffer from, such as lung complaints, pain complaints, or tension complaints.
If you have 1,5 hours left at the end of the day, well, then you don't want to spend an hour of that on an intake that you still have to write up.
said Miriam.From skeptical to enthusiastic
Some practitioners were initially skeptical: does it really remember everything, will the important things actually be included? There was plenty of room for feedback and optimization. “After a week or two, everyone was actually super enthusiastic,” says Miriam. The question even arose whether SmartIntake AI could also be used for other sessions. Ultimately, MBB Change decided to implement SmartIntake AI widely: “we are just going to continue with AI and we are simply doing that for the entire MBB Change organization.”
The time saved
Previously, Aline used a laptop to take notes during consultations and had to write everything up afterwards. Since working with SmartIntake AI, she saves approximately 45 minutes per intake and about 10 minutes per session. That saved time is not wasted: “I have more time left for peripheral matters that also need to be arranged regarding clients, and I can consult more with colleagues so that we can provide the best possible treatment for the client.”
More present in the conversation
It is more of a roundtable discussion than a question-and-answer session.
she says.Privacy
Trust plays a major role in the support of vulnerable clients. MBB Change actively involved practitioners in this. A document was available online that Miriam could send to practitioners, enabling them to properly inform clients as well. “It is very open and transparent. And that only made trust grow,” says Miriam. Clients generally react positively once it is clear that privacy is not being compromised.
Ready to see how Snowflake works?
For MBB Change, SmartIntake AI has grown from a pilot into a tool that is widely used within the institution. Therapists save approximately 45 minutes per intake and about 10 minutes per session. But the real gain lies in the quality of the contact. Miriam describes SmartIntake AI as: “A user-friendly tool to make your work easier.” Aline adds: “SmartIntake AI is an incredibly handy tool to use, allowing you to be more in contact with your client and have better alignment during treatment.”
