Customer case Luth Smeets: More than 45 minutes saved per intake and more genuine attention thanks to Psychologists AI

Luth Smeets is a psychologist at Point O and conducts extensive intake interviews with clients. These interviews last an average of two hours and often address profound and personal topics. Besides the interview itself, the reporting process is particularly time-consuming, especially for clinical intakes where supporting documentation for the health insurer is required. Since she started working with Psychologen AI, the specialized application of SmartIntake AI, her workday has noticeably changed.

From intensive typing to being fully present in the conversation

Previously, processing an intake took at least half an hour. If an authorization had to be issued, that added another half hour. This meant the total administrative time could rise to an hour per intake.

In addition, reporting during the conversation meant Luth had to constantly switch between listening and typing. While clients shared sensitive topics, she spent part of the time behind her laptop to ensure everything was documented accurately.

Using Psychologists AI, the interview is automatically transcribed. The actual transcription takes only a few minutes. Including checking, copying, and entering the EHR, she now spends about fifteen minutes. This means a time saving of approximately 45 minutes per intake.

More importantly, she can maintain eye contact during the conversation and focus completely on the client. She believes this makes the conversation less interview-like and more human.

Justifications cost less energy

Within mental healthcare, the substantiation for health insurers, in particular, requires considerable time for thought and writing. This is information that doesn't come directly from the client, but must be carefully formulated by the practitioner.

Psychologists' AI helps structure the conversation and process the information discussed into a clear report that meets clinical standards. Luth indicates that few adjustments are needed. It's primarily a matter of reviewing rather than completely rewriting.

This not only reduces the administrative time required, but also reduces mental energy after an intensive discussion.

Phased implementation within the team

The use of Psychologists AI started with Luth himself, at the request of the director of Point O, who actively looks at technological developments within the organization.

Following her positive experiences, the SmartIntake AI system is now being tested within the intake team. They regularly evaluate how the software is being used.

The next step is a link with the electronic health record (EHR). Currently, reporting is still being transferred manually. A direct integration will further streamline the process, for example, for care coordinators who cannot yet access the report directly.

Privacy and freedom of choice for clients

Privacy is a key issue in mental health care. Luth appreciated the clear explanation of the platform's security and NEN 7510 certification.

Most clients readily accept the use of Psychologists AI, especially after explanation of its efficiency and safety. A small group indicates they find this unpleasant. In those cases, the intake is conducted in the traditional manner. This freedom of choice remains important.

What changes in her working day?

According to Luth, the biggest difference is not only in the time saved, but especially in the energy distribution.

Because she spends less time typing, long intake interviews require less energy. Indirect time decreases, creating more time for direct client contact. At the end of the day, she notices she has more energy left.

Recommendation within her network

Luth actively discusses her experiences with Psychologen AI within her network. She recommends SmartIntake AI as the driving force behind this solution, as the system not only reduces administrative burden but also contributes to a better communication dynamic between caregiver and client. She believes multiple healthcare disciplines can benefit from this.

Ready to see how Snowflake works?

For Luth Smeets, Psychologen AI from SmartIntake AI is a practical tool that reduces administrative burden and personalizes the consultation. This reduces processing time, reduces energy loss, and provides more attention to the client during vulnerable moments.