Brenda Goedhart Case Study: 67% time saving per intake with SmartIntake AI

Brenda Goedhart is a speech therapist at LogoPlus Rotterdam, a primary care speech therapy practice. She guides clients with a wide range of speech and language issues and conducts intake interviews for this purpose, where accurate record-keeping is essential. These interviews require her full attention. In addition to the interview itself, filling in all the fields in the file afterwards was particularly time-consuming for her. Since working with SmartIntake AI, she can focus more on the conversation during the intake and less on taking notes.

From taking notes to being fully present

Previously, during the intake, Brenda noted down what she needed later to neatly fill in all the fields in her system. Working this out after a conversation took her an average of fifteen minutes per client.

With SmartIntake AI, that has been reduced, saving her an average of about ten minutes per session. On days with an intake, she can focus fully on the client during the conversation, without having to simultaneously take notes for the follow-up.

A practical start via Intramed

Brenda came into contact with SmartIntake AI via a clear button visible above the intake field in Intramed. The barrier to trying it was low: she could try it out three times for free before she had to make a decision.

The start felt awkward, particularly regarding asking clients for consent. How do you phrase the use of SmartIntake AI in a way that doesn't immediately set off alarm bells? That required some practice and my own phrasing.

Conversations proceed the same way, but the processing does not.

During the intake interviews themselves, Brenda notices no difference. Her approach and conversational style remain unchanged. For clients, nothing changes in terms of content during the conversation either. They are simply asked beforehand whether they agree to the use of SmartIntake AI.

Privacy and trust: transparency as the foundation

Trust plays a major role within healthcare. Brenda considers SmartIntake AI's privacy safeguards to be good: data is not stored, and the system is intended solely to facilitate the process. She is open about this with her clients, and to her, that feels like the right approach.

What changes in her working day?

For Brenda, the biggest difference lies in the combination of more focus during the conversation and less time spent on writing up the details afterward. On days with an intake, she can focus the intake on the conversation itself, rather than on taking notes to type everything up later.

Recommendation within her network

Brenda would recommend SmartIntake AI to colleagues who want to save time on administration.

In her own words: “Handy tool to reduce administrative time and conduct a more customer-friendly conversation, because you don’t have to take notes.”

Ready to see how Snowflake works?

For Brenda Goedhart, SmartIntake AI is a practical support within her speech therapy practice. Where she previously spent fifteen minutes processing an intake, she now saves an average of ten minutes per session.

And more room to advise and guide.